FREQUENTLY ASKED QUESTIONS
Our hours of operation vary by location. Please refer to the directions and hours link on the website for current operating hours.
You will be asked for your name, address, phone number, e-mail address, a valid driver’s license or other government issued photo identification, and a major credit card.
Responsibility for equipment remains with the customer from time of receipt until time of return. Please be sure equipment is secured when not in use and protected from the weather at all times. The customer will be charged the replacement cost for damaged or missing items, including boxes, crates, and carts.
Yes, there is a charge for delivery and pick-up. Prices are based on the type of equipment being delivered and the distance travelled. Please call for more details.
Yes. If you plan to pick up the items yourself, please be sure that all items will fit safely inside your vehicle.
Equipment rental rates are listed on our website for each piece of equipment.
We offer daily, weekly, and monthly rentals on most equipment.
Yes, we do take deposits for all rentals for non account holding customers. Deposits can be applied to your total charges when the equipment is returned.
Absolutely, call your local store to check equipment availability and make a reservation. The one exception is lawn and garden equipment; due to high demand, and changing needs, are available on a first-come-first-served basis.
Most of our equipment can be towed behind a half ton truck or equivalent sports utility vehicle with an appropriately sized and rated ball and hitch, though some machines require a three-quarter ton truck or sports utility vehicle. Other larger equipment can be transported by an heavy transport company or we can also relocate it for you.
The equipment must be returned with the same amount of fuel it had before the rental, similar to a rental car.
Yes, you are responsible for returning the equipment clean.
Operations manuals are either provided with the equipment at the time of pick up or delivery or available on the website.
Deposits vary depending on rental item; some require cleaning deposits, some fuel deposits.
We require a valid driver’s license and a major credit card. Customers who do not live in our general rental area will also be asked to leave a security deposit.
All rentals are prepaid on a valid credit card unless you have an established account or different arrangements are made prior to your rental period.
Rental items can be reserved by giving us a phone call or booking online. There is no charge to reserve your rental items; however, if you need to cancel or change your reservation let us know so we can release the equipment for rent to other customers.
Minimum Rate – Varies from 1 day to 4 weeks depending on equipment. Day Rate – 24 consecutive hours. Week Rate – 7 consecutive days. 4 Week Rate – 4 consecutive weeks. Note: All standard rental rates are based on not exceeding 8 hours of use per day, 40 hours of use per week or 160 hours of use per 4-week period. Additional usage will be charged accordingly on metered rental equipment.
Some rental equipment runs on gasoline while others use diesel fuel. It is important for the customer to be aware of the equipment’s fuel type at time of rental. Equipment requiring fuel will be full at the time of rental. Customers have the option of refueling the equipment, returning it full or being charged for fuel used when the equipment is returned.
Delivery and pick-up is available with reasonable rates. Please call for the charge to your specific location. Deliveries and pick-ups must be scheduled in advance; however, we will make every effort to accommodate deliveries with short notice.
If you ever have questions about the proper operation of any rental item, please don’t hesitate to call. Our rental staff will help resolve any of your questions and concerns over the phone. Our rental equipment is maintained to the highest standards; however, occasionally you may encounter difficulties even when proper procedures are followed. In the rare case where the problem cannot be solved over the phone, we will do everything possible including providing substitute equipment for you to complete your project.
Trailer towing capacities are restricted according to the size of the vehicle towing the trailer. Vehicles towing trailers must be sized properly. If you are not comfortable towing a trailer, we always have delivery available with reasonable rates.